Terms & Conditions

Return and Refund

If you receive a faulty product or for any reason you're not entirely happy with your purchase, please contact us and returned the item to us within 14 days of purchase. All faulty or damaged goods should be notified to us within 7 days of the delivery of the order. Goods must be returned unused and in their original condition, along with proof of purchase. Please contact us before returning any item. In all cases proof of purchase is required.

Zen United reserves the right not to refund if the item is not returned in a re-saleable condition. It is recommend that all returns are sent via recorded delivery as we cannot be held responsible if an item does not reach us. Once we receive the returned items in the described condition, we will make a full refund.

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Shipping

If you're ordering from the UK your goods should be with you within a week or also. Goods shipped outside the UK are dispatched via Royal Mail Standard Airmail (non tracking code provided) and should take around 7 - 14 days depending on your location. In all cases please allow up to a maximum of 28 days.

We aim to have stock available at all times. However, if an item you have ordered is out of stock we will inform you by email and confirm an estimated delivery time. We have the right to cancel your order at any time for any reason.

All deliveries are sent via Royal Mail depending on the size and value of the goods. 

Zen United accepts no responsibility for loss when incorrect delivery details have been given by the customer.
Please double check you have given the right delivery information.

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Cancellations

Orders can only be cancelled if they are yet to be processed.

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Privacy Statement

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons, firstly to process your order and secondly to provide you with the best possible service.

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Customer Services

Any comments or advices regarding the goods or services supplied should be made to shop@zen-united.biz to enable a rapid and effective communication with you.